Full Terms and Conditions

Deposit Policy
Please enter your credit card details to secure your booking. Except in the case of advance purchases or prepaid rates, your credit card will not be charged now but will be used to confirm your reservation. Cancellation fees may apply if your booking is cancelled outside of the cancellation period specified at the time of booking.
Full prepayment is required for all bookings over New Year’s Eve. This deposit is non-refundable.

Cancellation Policy
Cancel up to 1 day prior to arrival to avoid cancellation penalties. A cancellation fee of the first night's package price will be charged for any reservation cancelled after this time. If multiple cancellation terms are stated, the most restrictive requirement will be applied. 
No cancellations are allowed for bookings over New Year’s Eve.

Non Smoking 
Smoking and using e-cigrattes are banned in all the rooms and hotel public areas. Any violation will carry a $1,000.00 fine. NSW Smoke Free Environment Act 2000.                              

Rates quoted are based on the number of occupants and length of stay and any alterations to these details may affect the nightly rate charged.

Confirmation of Reservation
Online bookings require a valid credit card number to confirm your reservation. The card is held by the Hotel as security for your reservation and utilised for any applicable cancellation or non-arrival fees, unless otherwise specified on the rate at the time of booking. Unless an alternative valid card or method of payment is provided upon check-out, this card will be used for all accommodation and ancillary costs and for any loss or damage to the room during the stay. 

Payment at Check-In
A valid credit card will be requested from the occupant of the room when checking in. Payment via third party credit cards may be arranged by contacting the Hotel directly. For travellers without a credit card, photo ID will be requested and full cash payment of accommodation plus a bond for incidental charges will be required at check-in. 
Payment on Check-Out
Payments by credit card will incur a transaction fee reflecting bank charges incurred by the Hotel. Current fees are 1.5% of the transaction total for Visa and MasterCard, and 2.5% of the transaction total for Diners, American Express and JCB Card. Fees are subject to change, and applicable fees will be confirmed on check-in. Payments by Cash or EFTPOS do not incur transaction fees. Guests may elect to change method of payment on check-out to Cash or EFTPOS to avoid these fees. 

Check-In and Check-Out Times
Kindly note that check-in is from 3PM and check-out is before 11AM. Earlier arrival and later departure times can be arranged, subject to availability, however applicable day-use charges may also apply.

Advanced Purchases and Pre-Paid Rates
Advance purchases and prepaid rates (as indicated on the rate description) will be charged now if you proceed with this booking. Advance purchases and prepaid rates bookings are non-refundable and cannot be cancelled at the election of a guest. There will be strictly NO refunds available for advance purchase and pre-paid bookings for guests who elect to cancel their booking. Changes and modifications by guests are also not permitted in the case of advance purchase and prepaid rate bookings.

Credit Cards
By agreeing to these terms and conditions you acknowledge that the credit card provided will be used for payment of all accommodation and ancillary costs charged to the room after check-in, for any loss or damage to the room during the stay, and for any cancellation or non-arrival fees, unless an alternative arrangement with you or the named guest has been made with the Hotel.

Cancellation by the Hotel
The Hotel reserves the right to cancel or amend your booking in the event of a computer, website or system error which results in the display or communication of an incorrect room rate or other incorrect details relating to your booking. The Hotel will advise you as soon as possible in the event of such an error.
*All room images displayed on primushotelsydney.com.au are subject to availability.